Orders

When will I receive my Order Confirmation Email?

Order Confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour - be sure to check your spam folder! You can also check the status of your order.

If you didn't receive your Order or Shipment Confirmation Email, please contact us and we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are often cause of missing emails.

 

How do I track my order?

Once your order ships, you will receive a shipping confirmation email and you will be able to track your order.

You may also track your order, by entering your ordering information on the designated order tracking page of our website.

 

Why am I getting an error message when I try to submit my order?

If you’re having trouble submitting your order, we recommend changing the form of payment on your order.

If you believe your payment method should be authorizing your purchase? We recommend calling your bank or Credit Card Company.

 

How can I confirm my order details?

We recommend checking your email for your Order Confirmation which confirms the merchandise, colors, and sizes ordered, payment method, etc.

 

What is my order number?

Your order number can be found on the email confirming your order. You should receive the confirmation email within a few hours of placing your order.

If you have an online account and were signed in while placing your order, you can find your order number by signing into your online account and viewing your  order history.

 

Can I cancel my order?

When you submit an order through our checkout page, you can cancel your order while is confirmed. When the order begins to process, can’t be cancelled. We apologize for any inconvenience.

Orders cannot be canceled after order confirmation. But you can always return eligible for return products after receipt. Please visit our Return Policy for more information.

 

What if I am missing an item from my online order?

Please check the status of your order or look for an email from us advising of separate shipments. If the missing item is not listed on your invoice, it is likely coming in another package.

If your item is truly missing or you receive a wrong item, please contact us.

 

Why didn’t I receive an invoice with my order?

You can find all of your order information using My Orders in your online account.

 

Why am I not seeing any tracking scans for my order?

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. We assure you that this will not affect your expected delivery date.

 

What if my item arrives damaged?

We're sorry to hear your item arrived damaged. If you have any questions we are here for you! Please find here our Return policy.

 

Why was my item or order cancelled?

Items from your order or your entire order may be cancelled if there are errors when verifying your billing information or if your item(s) have sold out. We apologize for the inconvenience.

  • You will not be charged for any cancelled items.
  • We will receive an email explaining the reason for the cancellation.

 

Do you offer e-Gift cards?

We do not offer e-Gift cards option. Check out our amazing offers!

 

Do you offer gift receipt?

We do not have a gift receipt option; however, pricing will not be displayed on the invoice when shipping to an address other than your billing address.

 

Can I add a promo code to my recent order?

Please make sure you add the promo code while placing your order.

 

Why isn't my promo code working?

When entering your promo code during Checkout, please do not enter any characters after the space. Keeping in mind that promo codes are valid for a specific amount of time.

 

Where do I redeem my promo code?

Promo codes are redeemed at the payment method of Checkout:

  • Enter your code at checkout exactly as it appears in the email or webpage.
  • Click "Apply Discount" and your discount will be detailed in the payment summary.

One promotional discount code allowed per order. To redeem more than one promo code, we recommend placing a second order.

 

Why my promotions aren't showing on my invoice or receipt?

When purchasing a promotion, your receipt or invoice will show the unit price of each item pro-rated to reflect the promotion. This is to make it easier if you need to return your products. For example, if the promotion was Buy 1 Item, Get 1 Free, both products would show a 50% discount.

If the promotion is not working, be sure you have the required number of qualifying items. For example, with a "Buy 2 Items, Get 1 Free" promotion, you would need to have a total of 3 qualifying products in your shopping bag.

Shipping

Shipping Option - The Netherlands, Belgium & Germany

Thank you for shopping with Victoria's Secret Beauty NL! The Shipping Options below apply to in-stock merchandise for orders shipped within the Netherlands, Belgium and Germany.

SHIPPING

 

COST

TIME FRAME

THE NETHERLANDS

€ 3.95

1-2 business days

BELGIUM

€ 6.95

2-5 business days

GERMANY

€ 6.95

2-5 business days

 

Do you offer Free Shipping?

Free Shipping is available as part of on-site applicable promotional activities. For The Netherlands, the free shipping threshold starts from € 35,-. For Belgium & Germany the free shipping threshold starts from € 60,-.

 

When will my order ship?

In-stock merchandise shipped using our Standard Delivery option typically ships within 1-2 business days while still being delivered within the quoted time frame from the day you place your order.  Processing times may be longer during high volume periods, but your order should still arrive by the date listed on your order. You can sign up for shipping updates via the link found in your shipping confirmation email. 

Payment

The Netherlands taxes

VAT already included on the prices displayed on our website

 

What payment methods do you accept?

When placing an order on victoriassecretbeauty.nl, only one credit/debit card may be used per order.

The following payment methods are accepted:

Visa

MasterCard

IDEAL

Bancontact

 

SAVED PAYMENT OPTION

 

For faster, easier shopping, your credit card information can be conveniently and securely saved in your victoriassecretbeauty.nl registered account. For more information, please see our  Privacy Policy.

 

Why is my credit card information not being accepted?

If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:

  • Try re-entering your security code. If your card is saved, try entering it as a new card.
  • Ensure that there are no typos or misspellings in your name, street address, city, state and zip code.
  • Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.

 

If you have validated that the information is correct and you receive an error message at another attempt, please contact us.

 

Price adjustments

Prices stated on our Website apply to all orders made through the Website. All prices are inclusive of VAT. Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process.

Victoria's Secrete Beauty NL has the right to change or update information at any time without any warning, including errors with prices, details, and descriptions which appear on the Website.